IS419
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Retail Banking and Mobile Technology
Course (UG/PG)
Undergraduate
Offering Unit/Department
Course Description
The Financial Services Industry was among the early adopters of IT in delivering banking products and services, and in achieving operation efficiencies and increased revenues through new opportunities enabled by IT.
This course introduces the retail banking environment and architecture. It delves into some of the key processes that span the front and back office of a bank and the associated banking products that require IT solutions to enable these processes.
The curriculum also includes core banking as well as delivery channels such as ATM, internet and IVRS. Emphasis will be placed on Mobile Technology due to the FINTECH focus of the upcoming revamped course for AY 2017-2018
Topics such as FINTECH, banking security, customer and credit analytics, emerging technologies and industry trends will also be covered.
This course introduces the retail banking environment and architecture. It delves into some of the key processes that span the front and back office of a bank and the associated banking products that require IT solutions to enable these processes.
The curriculum also includes core banking as well as delivery channels such as ATM, internet and IVRS. Emphasis will be placed on Mobile Technology due to the FINTECH focus of the upcoming revamped course for AY 2017-2018
Topics such as FINTECH, banking security, customer and credit analytics, emerging technologies and industry trends will also be covered.
Course Learning Outcomes
- Identify a high level retail banking architecture, process and technology framework
- Differentiate business operation processes and detailed transaction flows in selected areas
- Ascertain supporting technologies & typical IT solutions for banking service delivery channels with focus on mobile technology (cellular, IOT, mobile devices etc)
- Identify issues, considerations and tradeoffs for different banking solutions, e.g. internet banking and core banking
- Identify relevant banking security and data privacy compliances
- Identify emerging technologies and trends in the industry
- Apply retail banking key concepts via an innovation project
- Differentiate retail banking key concepts from other types of banks
Discipline-Specific Competencies
Business Environment Analysis, Business Innovation, Business Risk Management, Product Management
SMU Graduate Learning Outcomes
Disciplinary Knowledge, Multidisciplinary Knowledge, Interdisciplinary Knowledge, Critical thinking & problem solving, Innovation and enterprising skills, Collaboration and leadership, Communication, Understanding of global and Asian perspectives, Ethics and social responsibility, Self-directed learning, Resilience
Grading Basis
GRD - Graded
Course Units
1