IS214

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Enterprise Solution Management

Course (UG/PG)

Undergraduate

Offering Unit/Department

Course Description

This course explores the elements in the IT ecosystem that is required to support enterprise systems. It is divided into three main areas: maintenance, change and disaster prevention and recovery. Using common tools in the industry for ticketing, automated testing and DevOps, students are given hands-on experience as well as the understanding for robust delivery, efficient change and deep resilience. Teams will be given their own system environment to maintain and protect. Real world use cases and examples are given to highlight the importance and complexity of managing applications in the enterprise.

Course Learning Outcomes

1. Explain the aspects of the various layers in the IT eco-system of an enterprise solution .

2. Analyse the availability and performance of an IT system.

3. Devise a dashboard for managing the KPIs of the solution based on Service Level Agreements.

4. Manage changes to an existing live enterprise solution traditionally and through DevOps.

5. Design and implement system quality metrics including system load and performance.

6. Evaluate disaster recovery plans.

7. Create and present IT management reports

Discipline-Specific Competencies

Applications Support and Enhancement, Cyber and Data Breach Incident Management, Infrastructure Support, Problem Management, Service Level Management

SMU Graduate Learning Outcomes

Disciplinary Knowledge, Critical thinking & problem solving, Collaboration and leadership, Communication, Resilience

Grading Basis

GRD - Graded